Refund and Return Policy

Welcome to SHOPIVER.STORE! We want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return if:

  • The item is unused, unworn, and in original condition

  • The item is returned in its original packaging

  • The return request is made within 3 days of delivery

  • You have proof of purchase (order number or receipt)

Items returned without prior approval may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Personal care and hygiene products

  • Innerwear or intimate apparel

  • Perishable goods

  • Customized or personalized products

  • Items marked as “Final Sale”

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery

  • Share clear photos or videos of the issue

  • Our team will review and arrange a replacement or refund

We may not be able to process claims made after 48 hours.

4. Refund Process

Once we receive and inspect your returned item:

  • You will be notified about approval or rejection

  • If approved, the refund will be processed within 5–7 business days

  • Refunds will be issued to your original payment method

Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

5. Return Shipping

  • If the return is due to our error (wrong/damaged item), return shipping is free.

  • If the return is due to personal preference, return shipping charges may apply.

  • Shipping charges (if any) are non-refundable unless the return is due to our mistake.

6. Order Cancellation

  • Orders can be cancelled before they are shipped.

  • Once shipped, the order cannot be cancelled and must go through the return process.

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your card provider or bank

  3. If you still have issues, contact us at: [shopiver.store@gmail.com]

8. Contact Us

For any questions regarding returns or refunds, contact us at:

Email: [shopiver.store@gmail.com]
Support Hours: Monday to Saturday, 10 AM – 7 PM

Thank you for shopping with SHOPIVER.STORE! We appreciate your trust and are committed to making your shopping experience smooth and hassle-free.